Thanks Kenny! Another Step 2 moment for me, again, also! (Hopefully, I'll keep up with GeoffS) !
Your sharing coincides with what I think the most valuable thing that I have to offer is: "to listen."
I understand when a newcomer will think and feel "what can I do? I'm so confused that I don't know what to do or what to say to help anyone?" I said and felt that, too, when I was new!
So, I ask them: "What do you think was the most valuable thing that someone in AA did for you, when you first came in?" Nearly always, after they think about it, the answers will be:
a. Someone seemed to go out of their way to make me feel welcome.
b. Someone seemed to be interested in what I had to say.
c. Someone was willing to listen to me.
Then, I ask them, "Well can you do that for someone else?"
Can you be kind or try to "act as if" your nice to them?
Can you at least "act as if" you're glad they are there?
Can you at least "act as if" you are interested in listening to them talk about themselves -- and actually "try" to listen while they talk?
They seem to always answer with "Oh, sure, I can do that! But...."
I believe the most valuable and important way that I can help someone else, is not to be able to tell them something profound, or something that they don't already know... The most valuable thing I can do to help them, is to be nice to them. Try to go out of my way to help them feel comfortable and welcome. And, to listen to them!
It's something that is so simple to do, that each and every one of us can do it and become quite good at it with a little bit of effort -- regardless of how new we are, or how old we are!